Notation based on the Specified Commercial Transactions Act

Vendor
MADISON BLUE Inc.

Operations Manager
Mariko Jinushi, Representative Director

Address
MADISON BLUE Inc.
Wind Bldg. 3F, 7-4-8 Roppongi, Minato-ku, Tokyo 106-0032

Phone Number
03-4577-9236

Email Address
info.ecstore@madisonblue.jp

Fees other than product price

All prices listed include consumption tax. (Currently, 10% of the total product price)

• The COD (Cash on Delivery) fee for purchases made via COD is a flat rate of 660 yen (tax included).
  *Purchases via COD are limited to a maximum total of 300,000 yen (tax included) per order.
• Shipping fee is a flat rate of 770 yen (tax included) nationwide.

Defective Products

In the event of defective products or incorrect shipments, we will accept returns via the following methods within 7 business days from the date of product arrival.

• To ensure prompt service, please contact our support desk in advance when returning items for exchange or return.
• Please note that we may not be able to accept returns without prior notification.
• Depending on the condition of the returned product, we may not be able to meet your request.
  Regardless of the reason, we will refuse any exchange or return if more than 7 business days have passed since the date of product arrival.

We recommend that you inspect your order as soon as it arrives.

Sales Quantity

• Please note that supplies are limited, so we may not always be able to fulfill your request.
• Purchases are limited to personal use (including family members or gifts). We limit the number of items per customer to a reasonable quantity. Even within such limits, if it appears that the purchase is for commercial purposes rather than personal use, MADISONBLUE reserves the right to refuse or cancel your order. Please be aware of this in advance.
• For deliveries exceeding the maximum insurance coverage provided by the shipping carrier, we may split your order into multiple shipments.
• Due to the recent rise in material costs, the sales price of some products may be revised without prior notice.
  Additionally, in preparation for such changes, some product pages may be temporarily unavailable for viewing.
  We kindly ask for your understanding.

Delivery Times

• Domestic shipments are handled by Yamato Transport.
• International shipments are handled by DHL.
• Shipping fee is a flat rate of 770 yen nationwide.
• Orders will be shipped to the address specified on the delivery information screen.
• You may specify a delivery date and time.
  　・Delivery time slots: Morning, 14:00-16:00, 16:00-18:00, 18:00-20:00, 19:00-21:00
• We accept deliveries to recipients other than the purchaser. However, if the purchaser chooses Cash on Delivery (COD), we cannot deliver to an address other than that of the purchaser.
• Even if a delivery date and time are specified, delays may occur due to unavoidable circumstances such as natural disasters or inclement weather.
• We cannot accommodate delivery date requests more than one week in advance.
• We do not deliver to P.O. boxes, universities, or hospitals.
• If you do not receive your product within approximately 10 days after receiving the order confirmation email, please contact our support desk.
• Our company assumes no responsibility for any damage or loss of products during delivery.
• Regarding packaging, we strive to deliver in the best condition possible, but should damage to packaging materials occur during transport, please verify the condition of the product in the presence of the delivery agent.
• If you fail to receive your order due to your own circumstances, or if you do not receive it within the delivery carrier's storage period (approximately 7 days from the date of the order), or if delivery cannot be completed due to other reasons attributable to you, the order shall be considered withdrawn by you. In such cases, if you do not cover the round-trip shipping costs, we cannot accept re-delivery of the returned product. Please note that we may also refuse future orders.

Payment Methods

There are 5 payment methods available:
Shop Pay, Apple Pay, Google Pay, Credit Card, and Cash on Delivery (COD).

【Credit Card】

Payment Method
Shop Pay, Google Pay, and Apple Pay are available. Please check the checkout screen for available credit card brands and details regarding each payment method.

【Cash on Delivery (COD)】

• Available for purchase amounts up to 300,000 yen (tax included).
  Please pay the delivery agent in cash, by credit card, or by debit card upon arrival.
• Limited to deliveries to the purchaser themselves.
• The receipt issued by Yamato Transport upon payment serves as the official receipt.
• If you have specific requests regarding the receipt, please consult our support desk before placing your order. Please note that we may not always be able to accommodate such requests.

Payment Deadline

For Cash on Delivery:
Please pay the Yamato Transport delivery agent upon receipt of the product.

Returns

Products purchased at the MADISONBLUE ONLINE STORE can be returned within 7 business days from the date of arrival via the following methods.

• To ensure prompt service, please contact our support desk in advance when returning items for exchange or return.
• For exchanges due to personal preference, the customer is responsible for both the shipping costs to return the product to us and the shipping costs for the replacement product.
• Shipping costs for replacement products vary based on box size and distance, unlike the initial shipping fee.
• If there is a price difference for the replacement product, the exchange procedure will proceed after the financial transaction has been settled.
• Please note that we may not be able to accept returns without prior notification.
• Depending on the condition of the returned product, we may not be able to meet your request.
• Please return items within 1 week of notifying us of the return. If there are unavoidable circumstances, please inform us as well.

When returning items to our company, please include all of the following with the product. If any items are missing, we will refuse the exchange.

• The product
• Cotton bag (Return is not required unless you are returning all items from an order containing multiple products)
• Purchase statement
• Attention tag (may not be included with some products)
• Receipt (only for customers who requested one)
• All accessories packed with the product upon delivery

Please note that we cannot accept exchanges in any of the following cases:

• If more than 7 business days have passed since product arrival
• If the product has already been used or shows signs of use after delivery (wrinkles, sagging, scratches, loose threads, stains, odors, etc.)
• Products that have been repaired or altered
• If a part of the product or its accessories are missing upon return
• Products that have already been exchanged once
• Hygiene products such as masks or swimwear

In the event of an exchange, items of "equal or higher value" currently in stock will be eligible.

After confirming the condition of the returned product, we will proceed with the return/exchange process.

• For credit card payments, we will issue a refund to the credit card used. Please contact your card issuer directly regarding the refund to your bank account, as terms vary by provider.
• For Cash on Delivery (COD) orders, we will process the refund to a bank account in the purchaser's name. Please note that it may take 1-2 weeks to complete the procedure.
• If more than 7 business days have passed since the date of product arrival, we will refuse the exchange or return. We recommend inspecting your order promptly upon arrival.
  Please note that we may refuse future orders if you repeatedly make returns. For details, please contact our support desk.
  In the case of defective products or incorrect shipments, please contact our support desk as soon as possible.

Return Shipping Fees

• For exchanges due to personal preference, the customer is responsible for both the shipping costs to return the product to us and the shipping costs for the replacement product.
• Only in cases of defective products or incorrect shipments, please return the item via Cash on Delivery (COD) to the address specified by us.

After reviewing the above, if you wish to request a return or exchange, please contact us at the address below. We will provide you with instructions on the return/exchange procedure.

Due to system settings or human error, incorrect product information or non-standard pricing may occasionally be displayed. In such cases, we will inform you via email and reserve the right to cancel the order at our discretion. We sincerely apologize for any inconvenience this may cause and kindly ask for your understanding before using our service.

■ Contact Information

Tel: 03-4577-9236
Mail: info.ecstore@madisonblue.jp
Business Hours: 10:00–18:00 (Closed: Saturdays, Sundays, Holidays, and Year-end/New Year holidays)
*We strive to respond to inquiries within 2 business days.
If you do not receive a reply from us after several days, please check if there was a typo in your email address or if your email server automatically stored or deleted our message as "spam."
After checking the above, we kindly ask that you attempt to contact us again.